Y: Going Downhill?

Is it just me, or has the Bed-Stuy Y gone downhill?  Don't get me wrong- it's still a great value.  But when I joined, it was cleaner, less machines were broken, and you could actually ask the front desk staff a question.  Now the place is bursting at its seams (and it's not just the New Year Resolutioners- it's been packed for months now).  I can never even get a class schedule since the wait at the front desk takes ages, they're out of paper towels, stuff is duct-taped together, and the locker room is smelling like a musty, moldy pool.  Maybe they were overwhelmed with new members in the last year?